Enterprise Support
What's included: ✓ Everything in Pro plan ✓ 24/7 on-call engineer ✓ Up to 8h monthly manual interventions ✓ Response time within 2 hours ✓ Monthly security audit ✓ Disaster recovery testing ✓ Dedicated Slack/Teams channel Not included: ✗ Development of new features ✗ Large projects and migrations * Interventions over 8h/month billed at €80/h * For larger projects contact us for a quote.
Service Price
€799/mo
Monthly subscription — cancel anytime
About Enterprise Support
Enterprise Support is the highest tier of support for systems that the whole business depends on. An on-call engineer is available 24/7, response time is measured in hours, and we test security and disaster recovery regularly, not only when something has already gone wrong.
Who it is for
It is meant for organisations where every hour of downtime is costly: platforms with many users, financial and e-commerce services, and companies with contractual obligations to their own customers.
What you get
- ✓Everything in the Pro plan
- ✓24/7 on-call engineer
- ✓Up to 8 hours of manual interventions per month
- ✓Response time within 2 hours
- ✓Monthly security audit
- ✓Disaster recovery testing
- ✓A dedicated Slack/Teams channel for communication
How we work
- A detailed system review and agreement on escalation contacts
- Setting up on-call coverage and communication channels
- Monthly security audit and report
- Periodic disaster recovery testing
Frequently asked questions
What does a 2-hour response time mean?
It is the time within which we pick up the problem and start working on it, not a guarantee of how quickly it is fully resolved.
Is there a service level agreement?
We agree the terms of service and the level of support in writing before we start working together.